RETURN & REFUND POLICY
At UP Equipment USA, we are committed to providing quality equipment, products, and customer service. The following Return & Refund Policy applies to eligible purchases, rentals, and related services, except where otherwise required by applicable law.
Equipment Sales
All returns must be approved in advance by UP Equipment USA.
New equipment eligible for return must be unused, unaltered, and returned in the same condition in which it was sold, including all original components, accessories, manuals, and documentation. Proof of purchase may be required.
Used equipment, equipment or merchandise identified as “AS IS,” “WITH ALL FAULTS,” clearance items, and specially ordered or customized products are FINAL SALE and are not eligible for return, exchange, or refund, except where otherwise required by applicable law.
Any applicable manufacturer warranty will be governed by the terms and conditions established by the manufacturer.
Parts & Accessories
Unused parts and accessories may be eligible for return upon prior approval by UP Equipment USA, provided they are returned in their original condition and packaging.
Electrical components, special-order parts, installed or used parts, customized items, and other items that cannot reasonably be resold may not be eligible for return.
Approved returns may be subject to a restocking fee when disclosed and applicable.
Rental Equipment
Rental charges are non-refundable once the equipment has been delivered, picked up by the customer, or the rental period has begun, except as otherwise required by applicable law or expressly provided in the applicable Rental Agreement.
Customers are responsible for returning rental equipment in substantially the same condition in which it was received, ordinary wear and tear excepted.
Additional charges may apply for, among other things, damage beyond ordinary wear and tear, excessive cleaning, missing equipment or components, fuel or refueling, unauthorized use, and late returns, in accordance with the applicable Rental Agreement.
Equipment malfunction or service-related issues must be reported to UP Equipment USA promptly so that the appropriate remedy can be determined under the applicable Rental Agreement.
Delivery, Pickup & Transportation
Delivery, pickup, transportation, and other service-related charges are non-refundable once the applicable service has been performed.
If a transportation or delivery service has not yet been performed, any cancellation or refund will be determined according to the circumstances of the order and any applicable agreement.
Cancellations & Special Orders
Special-order, customized, or specifically sourced equipment, parts, or products may not be cancelled or refunded once the order has been processed, purchased, or committed to by UP Equipment USA.
Any deposits or advance payments associated with special orders will be governed by the terms disclosed at the time of purchase or in the applicable quote, sales order, invoice, or agreement.
Return Authorization & Inspection
Except where otherwise required by applicable law, all returns, exchanges, refunds, and credits are subject to:
Prior authorization by UP Equipment USA;
Proof of purchase, when requested;
Compliance with this Return & Refund Policy; and
Inspection of the returned item by UP Equipment USA.
Authorization to return an item does not, by itself, guarantee a refund or credit. Final eligibility will be determined after inspection and verification that the applicable return conditions have been satisfied.
Applicable Law
This policy is intended to operate in accordance with applicable federal and Florida law. Nothing in this policy is intended to waive or limit any right or remedy that cannot legally be waived or limited.
For questions regarding a return, exchange, cancellation, or refund, please contact UP Equipment USA before returning any equipment, parts, accessories, or merchandise.
